luminous-cognition

Introduction

luminous-cognition is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage our services.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, and any other details you provide when contacting us or requesting a quote.
Service Information: Details about your property and the services you are interested in.
Technical Information: IP address, browser type, operating system, and browsing behaviour on our website through cookies and similar technologies.
Communication Records: Records of correspondence between you and our team.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide requested information
To deliver the garden care services you have engaged
To communicate with you about appointments, work progress, and invoicing
To improve our website and services based on usage patterns
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: Where you have given clear consent for us to process your data for specific purposes.
Contract: Where processing is necessary to fulfil a contract with you or take steps at your request prior to entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.
Legal Obligation: Where processing is necessary to comply with legal requirements.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service providers who assist us in operating our business, under strict confidentiality agreements
Professional advisers such as accountants and legal counsel
Regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Under data protection legislation, you have the following rights:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure of your data in certain circumstances
The right to restrict processing
The right to data portability
The right to object to processing
Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

luminous-cognition
47 Greenfield Lane
Bristol, BS1 4QR
United Kingdom

Email: [email protected]